Refund policy

JOHNNY OBZOCKY — Return & Exchange Policy

Last Updated: May 17, 2026

At Johnny Obzocky, we take pride in delivering high-quality apparel, accessories, and custom pieces. If something isn’t right with your order, we’re here to help.

RETURNS

We accept returns on eligible items within 14 days of the delivery date.

To qualify for a return:

  • Item must be unworn, unused, and unwashed

  • Original tags and packaging must be included

  • Item must be free from stains, odors, pet hair, or damage

  • Proof of purchase or order confirmation is required

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned:

  • Custom-made or personalized pieces

  • Limited edition drops

  • Sale or clearance items

  • Undergarments or intimate wear

  • Gift cards

  • Items marked “FINAL SALE”

EXCHANGES

Need a different size or item?

We offer exchanges based on available inventory. If the requested item is unavailable, store credit may be issued instead.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact us within 72 hours of delivery with:

  • Your order number

  • Photos of the item and packaging

  • Brief description of the issue

Once reviewed, we will provide a replacement, exchange, or refund if approved.

REFUNDS

Approved refunds will be processed back to the original payment method within 5–10 business days after the return is received and inspected.

Shipping fees are non-refundable unless the error was on our end.

RETURN SHIPPING

Customers are responsible for securely packaging return items.

We recommend using a trackable shipping service, as Johnny Obzocky is not responsible for lost or stolen return packages.

STORE CREDIT

In some cases, returns may be issued as store credit instead of a refund. Store credit does not expire and may be used on future purchases.

HOW TO START A RETURN

To initiate a return or exchange, please contact:

Johnny Obzocky Customer Support
Email: JohnnyObzocky@gmail.com

Please include:

  • Full Name

  • Order Number

  • Reason for Return

  • Photos (if applicable)

POLICY RIGHTS

Johnny Obzocky reserves the right to refuse returns that do not meet the conditions listed above.

Thank you for supporting the brand. Caribbean Forged. Luxury Defined.